Social Media Managers

Nine networks, one queue, nothing lost

The comment under the post, the DM nobody assigned, the mention on a network you only check on Tuesdays — they are all the same job. Scano puts them in one inbox with a status, an owner and a working-hours deadline, then measures how long the answer actually took.

See pricing

Personalised demo · Live on your own accounts · One inbox across nine networks

networks in one queue, comments and DMs included: 9; networks in one queue, comments and DMs included
and deadlines on every conversation: Owners; and deadlines on every conversation
collection, so a weekend is visible on Monday: 24/7; collection, so a weekend is visible on Monday

The day, in the order it happens

Open the queue, answer with something approved, prove it afterwards.

One inbox for everything public

Mentions, comments and DMs from every connected network in a single list, with statuses, assignment and internal notes.

Assign, reassign and leave notes without leaving the thread
Approved reply templates in the languages you answer in
Working-hours SLA, with breaches flagged before they are noticed

The feed you post against

What is being said about the brand right now, filtered the way you actually think about it — negative only, has video, this campaign, this market.

Saved views per account, per campaign, per market
New mentions landing in minutes
Screenshots and story text read by OCR, so an order number is searchable

The people worth answering first

Authors ranked by real reach, with their history attached, so the reply that matters does not sit behind forty that do not.

Author profiles with past mentions and tone
Reach and engagement per author
Repeat complainers and repeat advocates both visible

What this looks like in your week

The six things that fill an SMM day.

Clear the overnight queue before the first post goes out
Answer a DM with the order number read out of the screenshot
Hand a thread to the care team without copying it anywhere
Keep the reply time under the number you promised
Spot the comment that is about to become a complaint
Show the week's volume and response time without building a sheet

What it replaces

Three habits that make a social desk look slow.

Nine browser tabs and a shared login.
A comment answered on day four because nobody owned it.
A response-time figure that comes from memory.

By role

PR & CommunicationsKnow what a journalist is drafting while it is still a rumour.Marketing & BrandCampaign lift, share of voice and sentiment on one screen.Analysts & InsightsAspect-level sentiment and topic breakdowns you can export and defend.Customer CarePublic complaints answered on an SLA that respects shift hours.Agency TeamsWhite-label reports per client, from one workspace.

The rest of the Solutions set

Brand Health TrackingReputation, visibility and sentiment in real time — scored natively in 20+ languages, not machine-translated first.Crisis ManagementSpikes reach you in minutes — including the comment threads and group chats other tools never open.Competitor AnalysisShare of voice, sentiment and reach side by side — on the networks your market actually uses.Market ResearchRead what people mean, in their own language, across 1M+ sources.Influencer DiscoveryFind the channels and authors carrying your category — not just the ones with a media kit.

Book a demo

See Scano in action

Leave your work email. We'll set Scano up on your brand and competitors, then walk you through the results on a 30-minute call.

Monitoring set up live on your keywords
Sentiment, alerts and reports on your own data
Pricing worked out for your team on the call

30 minutes · Google Meet · English, Russian or Kazakh

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