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Social Media Managers

Nine networks, one queue, nothing lost

The comment under the post, the DM nobody assigned, the mention on a network you only check on Tuesdays — they are all the same job. Scano puts them in one inbox with a status, an owner and a working-hours deadline, then measures how long the answer actually took.

Personalised demo · Live on your own accounts · One inbox across nine networks

Your queuesample dataOpen conversations, oldest firstMWComment under yesterday's postAsking about the return windowNewPSDM with an order screenshotOrder number read from the imageYouJRXMention answered and closedReplied in 11 minutesDoneConversations closedlast 7 days69yesterday, across nine networksHandled by networkInstagramTelegramVKYouTubeSolid: answered. Faded: still open.Shared withAMKDSB+6Your shift and the care team

9

networks in one queue, comments and DMs included

Owners

and deadlines on every conversation

24/7

collection, so a weekend is visible on Monday

The day, in the order it happens

Open the queue, answer with something approved, prove it afterwards.

Inbox128 open9 networksMWXOrder stuck for 3 daysx.com · 9:04 AMnewPSWhere's my receipt?instagram · 8:51 AMassignedJRRefill station workedtelegram · 8:22 AMresolvedALCard declined twiceyoutube · 8:05 AMnewMWXMarcus Webbx.com · direct messageSLA 2hOrder hasn't moved in three days andsupport keeps saying it shipped.9:04 AMMarcus — checked it: carrier scan failed,new label is out, arriving Thursday.9:21 AM · Dana, Customer Caretemplate: shipping delayresolved in 17 minWorking-hours SLA17 minmedian first response81% answered inside target · sample data

One inbox for everything public

Mentions, comments and DMs from every connected network in a single list, with statuses, assignment and internal notes.

  • Assign, reassign and leave notes without leaving the thread
  • Approved reply templates in the languages you answer in
  • Working-hours SLA, with breaches flagged before they are noticed
Live feed+24 new1M+ sourcesMWXMarcus Webb@mwebbThird day waiting on my Nova order and support just says “shipped”.1.2k340Negative2 min agoPSPriya Shah@priyamakesThe new Nova packaging is genuinely beautiful. Zero plastic.8.4k912Positive6 min agoDEDenver EatschannelTried the Nova refill station on South Broadway — it actually works.2.7k418Positive11 min agoTVThe Sidebarreview channelNova's recyclable line, tested for 30 days: what held up.640128Neutral14 min agoFiltersNegative onlyHas image or videoUS audienceReach over 10KFour filters, 1.2M mentions down to 38.4 minmedian time to landsample data

The feed you post against

What is being said about the brand right now, filtered the way you actually think about it — negative only, has video, this campaign, this market.

  • Saved views per account, per campaign, per market
  • New mentions landing in minutes
  • Screenshots and story text read by OCR, so an order number is searchable
AVMarcus Webbyoutube.com134 371 subscribersInfluence scoreGear reviews, 40 minutes long.Buys everything he tests.Show mentionsEKPriya Shahtelegram.me24 540 subscribersInfluence scoreSustainable retail, daily.Her audience buys what she shows.Show mentionsMJRTXDKMacroover 100K followersASLNVKMicro10K – 100KPZYBNano1K – 10K

The people worth answering first

Authors ranked by real reach, with their history attached, so the reply that matters does not sit behind forty that do not.

  • Author profiles with past mentions and tone
  • Reach and engagement per author
  • Repeat complainers and repeat advocates both visible

What this looks like in your week

The six things that fill an SMM day.

  • Clear the overnight queue before the first post goes out
  • Answer a DM with the order number read out of the screenshot
  • Hand a thread to the care team without copying it anywhere
  • Keep the reply time under the number you promised
  • Spot the comment that is about to become a complaint
  • Show the week's volume and response time without building a sheet

What it replaces

Three habits that make a social desk look slow.

  • Nine browser tabs and a shared login.
  • A comment answered on day four because nobody owned it.
  • A response-time figure that comes from memory.

By role

PR & CommunicationsKnow what a journalist is drafting while it is still a rumour.Marketing & BrandCampaign lift, share of voice and sentiment on one screen.Analysts & InsightsAspect-level sentiment and topic breakdowns you can export and defend.Customer CarePublic complaints answered on an SLA that respects shift hours.Agency TeamsWhite-label reports per client, from one workspace.

The rest of the Solutions set

Brand Health TrackingReputation, visibility and sentiment in real time — scored natively in 20+ languages, not machine-translated first.Crisis ManagementSpikes reach you in minutes — including the comment threads and group chats other tools never open.Competitor AnalysisShare of voice, sentiment and reach side by side — on the networks your market actually uses.Market ResearchRead what people mean, in their own language, across 1M+ sources.Influencer DiscoveryFind the channels and authors carrying your category — not just the ones with a media kit.

See Scano in action

To use the system, please fill out the form below. We will contact you and tell you how to work with Scano.

30 minutes · Google Meet · English, Russian or Kazakh

1/2 · Business Email

Social Media Management Tools | Scano for SMM Teams | Scano