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Crisis management

Know it's a crisis while it's still a thread

Scano watches 1M+ sources and flags an abnormal spike within minutes — including the places a crisis usually starts: the replies under a video, the comment threads nobody reads, the group chats other tools never open. Voice notes and video become searchable text, so a rumor said out loud still trips the alert.

Personalized demo · Live on your own topics · Alerts wired to your channels

Mentions per minutelivedetected here12 min after the first post09:0209:42SScano alertsEmail · nowNegative spike — Nova+312% mentions against the last 24 hours.Leading source: replies under one video.EmailEmailTelegramNegative share8%34%within 40 minutes · sample data

Minutes

from first post to alert

2

alert channels: email and Telegram

24/7

monitoring, weekends included

What happens when it starts

Detection, then routing, then the record you need afterwards.

Theme setupliveTracknova"nova refill"@novahqNever matchnova scotiasupernovachevy novaExclusions are where the noise actually dies.Automation ruleruns on arrivalIFtext contains "refund"ANDsentiment = negativeTHENtag: billingassign: Customer Care1 284mentions filed automatically this weeksample dataSourcesSocial · 9 networksNews & webBlogs & forumsor paste your own list

Detection that isn't only volume

An alert fires on abnormal volume and on a sentiment shift, so a quiet but sharply negative thread doesn't slip under a volume threshold.

  • Baselines per topic, not one global number
  • Negative-share triggers alongside volume
  • Alerts to email or Telegram within minutes
novaLogo detectedThe post never types the brand name.instagram02:23[voice]…honestly theNovapackaging is much better now…Speech → searchable textText in imageNOVA store

The places a crisis actually starts

Replies under a video, comment threads and group chats are covered in depth — including what is said inside voice notes, video and images, which no keyword search will ever reach.

  • Comment threads, replies and public group chats
  • Speech-to-text on voice notes and video posts
  • OCR reads the text inside images and stories
Inbox128 open9 networksMWXOrder stuck for 3 daysx.com · 9:04 AMnewPSWhere's my receipt?instagram · 8:51 AMassignedJRRefill station workedtelegram · 8:22 AMresolvedALCard declined twiceyoutube · 8:05 AMnewMWXMarcus Webbx.com · direct messageSLA 2hOrder hasn't moved in three days andsupport keeps saying it shipped.9:04 AMMarcus — checked it: carrier scan failed,new label is out, arriving Thursday.9:21 AM · Dana, Customer Caretemplate: shipping delayresolved in 17 minWorking-hours SLA17 minmedian first response81% answered inside target · sample data

One place to answer from

Every mention, comment and DM lands in one queue with an owner, a deadline and a measured response time.

  • Assignments and statuses across nine networks
  • Approved reply templates in any language you work in
  • Working-hours SLA, breaches flagged before customers notice

What it replaces

The parts of a crisis response that usually run on luck.

  • The 2 a.m. phone tree that starts with someone noticing by accident.
  • A folder of screenshots standing in for an incident record.
  • Guessing whether the reaction is still growing or already past its peak.

The rest of the Solutions set

See Scano in action

To use the system, please fill out the form below. We will contact you and tell you how to work with Scano.

30 minutes · Google Meet · English, Russian or Kazakh

1/2 · Business Email

Crisis Management | Scano | Scano