Help Center
How can we help?
Answers for every stage of monitoring with Scano: setting up topics, understanding coverage, configuring alerts and reports, and working with the API. Start with a topic below or go straight to the documentation.
Browse by topic
The most common questions, grouped the way teams actually work.
Getting started
Create your first monitoring topic, add keywords and minus-words, and pull in archive history from day one.
Open the guidesSources & coverage
Which platforms and media Scano monitors (8 social networks and 1M+ news and web sources), and how coverage is managed.
Open the guidesAlerts & crisis response
Configure spike and negativity alerts and deliver them to email or Telegram in real time.
Open the guidesReports & exports
Turn analytics into Excel, Word, or PDF reports and schedule them to arrive in stakeholders' inboxes.
Open the guidesAI features
Sentiment in 20+ languages, smart tags, logo detection, OCR and speech-to-text in video, and the AI Analyst daily brief.
Open the guidesAPI & integrations
Authenticate against the REST API, subscribe to webhooks, and connect Telegram and email.
Open the guidesMore ways to get help
Read the documentation
Step-by-step product guides covering every feature, kept in sync with the platform.
Open documentationTalk to the team
Questions about setup, plans, or migrating from another tool? We reply quickly: humans, not bots.
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