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Help Center

How can we help?

Answers for every stage of monitoring with Scano — setting up topics, understanding coverage, configuring alerts and reports, and working with the API. Start with a topic below or go straight to the documentation.

Browse by topic

The most common questions, grouped the way teams actually work.

Getting started

Create your first monitoring topic, add keywords and minus-words, and pull in archive history from day one.

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Sources & coverage

Which platforms and media Scano monitors — 8 social networks and 1M+ news and web sources — and how coverage is managed.

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Alerts & crisis response

Configure spike and negativity alerts and deliver them to email, Slack, or Telegram in real time.

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Reports & exports

Turn analytics into Excel, Word, or PDF reports and schedule them to arrive in stakeholders' inboxes.

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AI features

Sentiment in 20+ languages, smart tags, logo detection, OCR and speech-to-text in video, and the AI Analyst daily brief.

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API & integrations

Authenticate against the REST API, subscribe to webhooks, and connect Slack, Teams, Telegram, and email.

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More ways to get help

Read the documentation

Step-by-step product guides covering every feature, kept in sync with the platform.

Open documentation

Talk to the team

Questions about setup, plans, or migrating from another tool? We reply quickly — humans, not bots.

Contact us

Frequently asked questions

Create a topic, add the brand names, products, or people you want to track as keywords, and add minus-words to cut the noise. Collection starts immediately, and you can backfill the archive so the topic opens with history instead of an empty feed.

Help Center | Scano