Social Space
Every conversation, one inbox, on SLA
DMs, chats and comments from nine networks land in a single queue. Every message gets an owner, a status and a deadline — and at the end of the month you can prove what the team actually answered.
Personalized demo · Live on your own topics
- networks in one queue
- 9
- networks in one queue
- of messages with an owner and a status
- 100%
- of messages with an owner and a status
- tabs to switch between
- 0
- tabs to switch between
This week
Built for answering
Four pieces: the queue, the ownership, the reply, and the proof it happened on time.
Inbox · all networks
Third day the app logs me out…
Is the promo still valid this week?
Refund received, thanks.
One queue instead of nine tabs
Instagram, Facebook, VK, Telegram, TikTok, YouTube, X, Threads and LinkedIn arrive in a single Telegram-style inbox. Filter by network, status or assignee and work top to bottom, instead of refreshing nine apps.
- DMs, chats and public comments in one stream
- Filter by network, status, assignee or tag
- Bulk actions for comment moderation
Team board
Nothing falls between shifts
Any conversation can become a task with an owner, a priority and a deadline, on a Kanban board the whole team sees. Reassign at handover; reopen a closed thread and the clock starts again.
- Kanban board with priority and deadline
- Reassign at shift handover
- Reopen a resolved thread and it returns to the queue
Reply templates
Comments containing “refund” → tag Billing, route to the payments queue.
Approved answers in two clicks
Reply templates hold the wording legal already signed off, in every language you work in. Auto-rules tag and route incoming messages by keyword, network or account before a human sees them.
- Reply templates per language
- Auto-tag and auto-route by keyword, network or account
- Bulk moderation that survives partial failures
This week
Response targets that respect shifts
Set your working hours and Scano measures against them, not against a 24/7 clock nobody staffs. First-reply time, resolution time and breach rate are tracked per agent, per network and per time of day.
- Working-hours SLA, not 24/7 fiction
- First-reply and resolution time per agent
- Tag and time-of-day breakdowns
Social Space doesn't schedule posts. It makes sure no message to your brand goes unanswered, and proves it with numbers.
Around the inbox
The operational details that decide whether a queue actually works.
Connect your profiles
Link each brand account per network from settings, with per-network instructions and a connection health check.
Comment moderation
Resolve, escalate or action public comments in bulk, within the limits each network allows.
Reopen and lifecycle
Every thread carries first-reply and closed timestamps; reopening clears the close and the metric follows.
Tags
Tag conversations by reason, product or campaign, then slice the analytics by them afterwards.
Seats and roles
Social seats are set per plan, and every destructive action is re-checked server-side against the user's role.
Separate entitlement
Social Space is its own entitlement: monitoring-only workspaces never see it, and it can be switched off per organization.
Book a demo
See Scano in action
Leave your work email. We'll set Scano up on your brand and competitors, then walk you through the results on a 30-minute call.
- Monitoring set up live on your keywords
- Sentiment, alerts and reports on your own data
- Pricing worked out for your team on the call
30 minutes · Google Meet · English, Russian or Kazakh
Step 1 of 2
Work email