The complaint is public, so the answer has to be too
A late order becomes a comment under your ad, a story with a screenshot of the tracking page, and a review nobody on your team saw. Scano collects all of it — including the pictures, where the order number usually is — into one queue with an owner, a deadline and a measured reply time.
Personalised demo · Live on your own topics · One inbox across nine networks
9
networks in one queue, comments and DMs included
OCR
reads order numbers and screenshots inside images
24/7
collection, so a weekend backlog is visible on Monday
Find it, answer it, then fix what caused it
The queue handles today. The breakdown handles next month.
One inbox instead of nine tabs
Mentions, comments and DMs from every network land in the same queue, with a status, an owner and a working-hours deadline.
- Assignment, statuses and internal notes per conversation
- Approved templates, in the languages your customers write in
- Response time measured per agent and per network
The posts that show your product without naming it
An unboxing story, a shelf photo, a review video with your packaging in frame — none of them contain your brand as text. Logo detection, OCR and speech-to-text find them anyway.
- Logo detection in photos and video frames
- OCR on screenshots, labels and story text
- Speech-to-text on reels, shorts and review videos
Complaints grouped into causes
Sentiment split by aspect — delivery, quality, price, support — and by city, so the pattern behind a bad week is a line item rather than a hunch.
- Aspect-level sentiment with the posts behind each bar
- City and region cuts, built from the mentions themselves
- Scheduled exports for the weekly trading meeting
What we watch for a retailer
Configured around your brands, your marketplaces and your delivery partners.
- Order, delivery and courier complaints, by city
- Product quality, defect and return threads
- Marketplace and app-store reviews alongside social posts
- Promo-code, pricing and out-of-stock reactions
- Unboxing and review videos, including what is said out loud
- Competitor promotions and the reaction to them
What it replaces
Three ways a retail complaint turns into a screenshot on someone else's feed.
- A DM answered four days later because nobody owned the inbox.
- Photo posts that never match a keyword and are never counted.
- A “we had a difficult week” explanation with no breakdown behind it.
By industry
The rest of the Solutions set
See Scano in action
To use the system, please fill out the form below. We will contact you and tell you how to work with Scano.
30 minutes · Google Meet · English, Russian or Kazakh
1/2 · Business Email