Banking & Finance
The rumour reaches your customers before the press release does
A screenshot of a declined card, a voice note claiming the app has been hacked, a group chat forwarding both — that is where a banking incident starts, and it is where keyword tools stop looking. Scano reads those rooms, transcribes the voice notes, reads the text inside the screenshots, and alerts you while the thread is still small enough to answer.
Personalised demo · Live on your own topics · Alerts to email and Telegram
- from first post to alert, weekends included
- Minutes
- networks watched, group chats and comments included
- 9
- languages read without a translation step
- 20+
What a bank actually needs from monitoring
Catch it early, understand what it is about, and keep the record the risk committee will ask for.
01
Alerts that fire on a rumour, not on a press cycle
A baseline per topic means a sharp, quiet thread about a declined card trips the alert even on a slow news day — and a normal Monday of rate questions does not.
- 01Separate baselines for fraud, outages, rates and service
- 02Negative-share triggers alongside volume, so small and angry counts
- 03Alerts to email and Telegram, day or night
02
The rooms a fraud story really spreads in
Forwarded screenshots, voice notes and short videos carry most of a banking rumour, and none of them contain the words you are searching for.
- 01Public Telegram groups and channels, VK comment threads, YouTube replies
- 02Speech-to-text on voice notes and video, so a spoken claim is searchable
- 03OCR reads the text inside a screenshot of an error message
03
A record you can hand to risk and compliance
Every mention keeps its source, its author, its timestamp and its sentiment, so the timeline you present afterwards is reconstructed from data rather than from a folder of screenshots.
- 01Exportable timelines per incident, with the posts attached
- 02Sentiment by aspect — fees, app, branch, support — not one number
- 03Scheduled reports to the people who will not open a dashboard
What we watch for a bank
Set up once with your brands, apps, products and executives, then left running.
- Fraud and scam narratives naming your bank or your app
- Outage reports for the mobile app, cards, ATMs and online banking
- Complaints about rates, fees, terms and early repayment
- Branch-level service posts, by city and by region
- Executive and spokesperson mentions, including in video and podcasts
- Competitor launches, campaigns and their share of the conversation
What it replaces
The parts of a banking comms desk that still run on somebody noticing.
- A call-centre spike as the first sign that a rumour exists.
- Press clippings that never open a Telegram group.
- A quarterly report assembled by hand from four different tools.
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See what Scano finds about your brand
Book a free demo and get advice from a media analyst.
How it works
- A media analyst gets in touch and asks what you need to track.
- We set up monitoring for your brand and competitors.
- We walk you through the results on a live call.
- You get trial access, and we stay on hand for any questions.