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Banking & Finance

The rumour reaches your customers before the press release does

A screenshot of a declined card, a voice note claiming the app has been hacked, a group chat forwarding both — that is where a banking incident starts, and it is where keyword tools stop looking. Scano reads those rooms, transcribes the voice notes, reads the text inside the screenshots, and alerts you while the thread is still small enough to answer.

Personalised demo · Live on your own topics · Alerts to email and Telegram

What the sector is arguing aboutsample dataFraud & scam rumours48% negative4 812App, card and ATM outages16% negative2 190Rates, fees and terms17% negative1 604PositiveNeutralNegativeWhere it is saidGroup chats, comment threads, nine networksVKX20+ languagesVoice notes and video become searchable text.Median time to alert9 minfirst post to notificationSpike: “card declined” across three Telegram groups34 posts in 12 minutes · negative share up 26 pointsSent to Telegram

Minutes

from first post to alert, weekends included

9

networks watched, group chats and comments included

20+

languages read without a translation step

What a bank actually needs from monitoring

Catch it early, understand what it is about, and keep the record the risk committee will ask for.

Mentions per minutelivedetected here12 min after the first post09:0209:42SScano alertsEmail · nowNegative spike — Nova+312% mentions against the last 24 hours.Leading source: replies under one video.EmailEmailTelegramNegative share8%34%within 40 minutes · sample data

Alerts that fire on a rumour, not on a press cycle

A baseline per topic means a sharp, quiet thread about a declined card trips the alert even on a slow news day — and a normal Monday of rate questions does not.

  • Separate baselines for fraud, outages, rates and service
  • Negative-share triggers alongside volume, so small and angry counts
  • Alerts to email and Telegram, day or night
Mentions by aspectPositiveNegativeDelivery62%18%Price24%47%App12%66%Support41%29%Loyalty33%21%share of mentions carrying that sentiment · sample dataLanguagesEnglish52%Spanish31%Portuguese12%French5%each scored in its own language, never translated firstTopicscourier delaysrefundapp crashpromo codepackagingloyalty pointssized by mention volume

The rooms a fraud story really spreads in

Forwarded screenshots, voice notes and short videos carry most of a banking rumour, and none of them contain the words you are searching for.

  • Public Telegram groups and channels, VK comment threads, YouTube replies
  • Speech-to-text on voice notes and video, so a spoken claim is searchable
  • OCR reads the text inside a screenshot of an error message
logoBRAND REPORTSeptember 2026Prepared for Nova Retail Group12 480mentions+38%net sentiment31%share of voiceSummary · reach · sentiment · competitorsScheduledEvery Monday, 8:00 AM ETTo 6 recipients, before the standupYour logo on every page, not oursExportPDFXLSXCSVOne click, or on a schedule · sample data

A record you can hand to risk and compliance

Every mention keeps its source, its author, its timestamp and its sentiment, so the timeline you present afterwards is reconstructed from data rather than from a folder of screenshots.

  • Exportable timelines per incident, with the posts attached
  • Sentiment by aspect — fees, app, branch, support — not one number
  • Scheduled reports to the people who will not open a dashboard

What we watch for a bank

Set up once with your brands, apps, products and executives, then left running.

  • Fraud and scam narratives naming your bank or your app
  • Outage reports for the mobile app, cards, ATMs and online banking
  • Complaints about rates, fees, terms and early repayment
  • Branch-level service posts, by city and by region
  • Executive and spokesperson mentions, including in video and podcasts
  • Competitor launches, campaigns and their share of the conversation

What it replaces

The parts of a banking comms desk that still run on somebody noticing.

  • A call-centre spike as the first sign that a rumour exists.
  • Press clippings that never open a Telegram group.
  • A quarterly report assembled by hand from four different tools.

By industry

TelecomOutage threads, routed by region and answered from one queue.Public SectorMeasure the reaction to a policy across languages and regions in real time.Retail & EcommerceOrder and delivery complaints from nine networks in a single inbox.Consumer BrandsFind the posts that show your product but never type its name.Energy & MiningTrack local sentiment around sites and permits, in the language it is written in.

The rest of the Solutions set

Brand Health TrackingReputation, visibility and sentiment in real time — scored natively in 20+ languages, not machine-translated first.Crisis ManagementSpikes reach you in minutes — including the comment threads and group chats other tools never open.Competitor AnalysisShare of voice, sentiment and reach side by side — on the networks your market actually uses.Market ResearchRead what people mean, in their own language, across 1M+ sources.Influencer DiscoveryFind the channels and authors carrying your category — not just the ones with a media kit.

See Scano in action

To use the system, please fill out the form below. We will contact you and tell you how to work with Scano.

30 minutes · Google Meet · English, Russian or Kazakh

1/2 · Business Email

Media Monitoring for Banking & Finance | Scano | Scano